What information we collect and how we use it

We collect information to enable us to carry out our care advice services for you. We only collect information that you provide and we only use the information to enable us to carry out our work as requested by you. We never pass on any of your personal information to third parties without your permission. We may share your care needs information with appropriate care providers in order to carry out our service for you but we do not disclose your name or other personal details.

Our name and contact details

Grace Consulting is a trading name of Cain and Paton Limited. You can contact us by calling 01483-203066, emailing customerservices@graceconsulting.co.uk or writing to us at Orchard House, The Street, Albury, Surrey GU5 9AG.

Our lawful base for processing your personal data

In accordance with Article 6 of the UK GDPR, our lawful base for processing is that you have given us consent to process your personal data for the purpose of delivering our service to you.

How long we keep your personal data

We retain our customers' personal data in electronic format for varying periods depending upon the possibility of customers returning to us for further services. We review personal data and archive it securely at such times as we judge appropriate.

Your rights in respect of the processing of your personal data

You have the right to access, rectify, request erasure of and restrict use of your personal data, which you can exercise by contacting us as detailed above. You can also object to our processing of your personal data in the same way.

Right to withdraw consent

You can withdraw your consent to the processing of your personal data by us by contacting us using any of the methods detailed above.

Your right to lodge a complaint with a supervisory body

You can lodge a complaint regarding our processing of your personal data at the Information Commissioner's Office. Please visit the ICO's website for their latest contact details at https://ico.org.uk/make-a-complaint/

Where do I start?

We bring clarity and empathy to the many care options available. Call us now to start the conversation.

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Paying for care

We will help you identify free and paid for care options, and give you independent advice on how to pay for it.

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Contact us

Our Care Advisers provide the knowledge and support you need to make the right decision for you and your family.

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