HOW GRACE CONSULTING PROVIDES ITS SERVICES

Initial Contact

Generally, the client will make initial contact with Grace Consulting. Grace will arrange an appointment between the client and a Grace Consulting Care Adviser at a time suitable to the client. The client will be offered either a telephone consultation or a face-to-face meeting. A telephone consultation on average takes 40 minutes. A face-to-face meeting lasts slightly longer and can be more effective as more people can attend and the Care Adviser can make a better appreciation of the client's current environment.


Grace Consulting's Care Advisers

Grace Consulting Care Advisers are selected from a wide range of skilled/professional backgrounds such as Nursing, Counselling and Occupational Therapy and all are already experts in their field. All have excellent communication skills and the ability to chair family discussion groups and mediate in difficult situations.

Grace Consulting's Care Advisers are individually trained to Grace Consulting's high quality standards and the AICA Code of Practice. The paramount Grace requirements of quality and consistency of approach are thereby assured.


The Consultation

The consultation takes place at the appointed time. During the consultation, the Care Adviser will establish the client's current circumstances. The Care Adviser will also establish the client's needs, aspirations, budgets and relevant medical assessments. Both client and Care Adviser will come away from the consultation with a clear idea of the client's requirements.


Confirmation Letter

The Care Adviser writes to the client with a summary of the client's situation, the instructions the Care Adviser has received, a proposed care plan and an estimate of time and costs. The client receives this letter within 2 days of the consultation.


Research

Following the client's instructions to proceed, the Care Adviser carries out the research and other work needed to satisfy the client's requirements. This will involve discussions with specialist staff at Grace, searches on the Grace Consulting database of care providers - developed and maintained for over 30 years - and research with other professionals as appropriate to the needs of the client.


Client Report

Within a few days, the Care Adviser will send the client a report. The report will detail all of the information requested by the client and a short-list of selected care providers who can best fulfil the client's needs.

The client will then use this report to select their choice of care. The Grace Consulting Care Adviser can be available to accompany the client on visits to the short-listed care providers to help make this selection. Grace Consulting always advise that wherever possible the person who is to receive the care should be involved in making the final choice of care.


Follow-up Call

If a client requests, the Grace Consulting Care Adviser will monitor the care within 3 months of care being chosen to ensure all is well.


6 Key Questions when Considering your Care Needs

• Do I know exactly what level of care is needed?
   
• Do I know how to select the right Care Home for us?
   
• If I stay at home, do I know how to find the right kind of care?
   
• Are all my family in agreement about the care we want?
   
• Do I really know what the care I need should cost?
   
• Do I know about all the State and other benefits that are available?
   

If you require further information or would like to speak to one of our specialist advisers in person, please call 0800 137 669 or complete our e-mail enquiry form.