CARE
HOMES
Services
to care homes and care home groups:
Mystery
Shopping
Fee
Benchmarking
Mystery
Shopping
Grace Consulting
carries out mystery shopping exercises on behalf of Care Home Groups.
We are used by leading Care Home Groups to contact care homes throughout
the United Kingdom, by a combination of personal visit, telephone and
e-mail, and assess and report on the quality of the new customer experience
at the point of sale.
Our team
of Independent Care Advisers covers the whole of the United Kingdom. We
can carry out mystery shopping exercises on large numbers of care homes,
assessing the quality of the response of the care home staff, the information
provided and the customer experience at first hand and reporting the results
back to Care Home Group management.
If you
would like to receive objective, purposeful and independent information
about the effectiveness of your sales message at your principal point
of sale:
Telephone
01483-203066
E-mail enquiries@graceconsulting.co.uk
Fee
Benchmarking
Grace Consulting
carries out fee benchmarking exercises on behalf of individual care homes
or Care Home Groups.
For any given
area, Grace Consulting can compare the price, quality and occupation rates
of a number of competing homes, including the care home of the company
commissioning the work, to enable the commissioning company to determine
whether its price points are correct. The service can be provided anywhere
within the UK - ideal for a large group with homes across the whole country.
The Care
Adviser will score the homes on quality issues evident at the point of
decision, using quality-led and perception-led assessment categories.
We will then provide individual reports on each of the homes, a summary
report comparing all of the homes and a précis covering the provision
of care homes in the area in general.
For further
information and a full introduction to the Fee Benchmarking service
Telephone
01483-203066
E-mail enquiries@graceconsulting.co.uk
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